HomeFREQUENTLY ASKED QUESTIONS
How To Choose The Right Size:
I highly recommend that you first refer to the illustration below when purchasing dog clothing and accessories. This illustration will especially help new moms and dads determine how to measure your dog.
This illustration will show you how to accurately measure for a back length, neck and girth measurement. Because every dog is different, in size and weight, even though they may be the same breed, it is not recommended to determine size based entirely on your dog’s breed, weight or previous purchases you may have made. It is best to base your purchasing decision on actual measurement of your dog.
If your furry friend’s measurements fall in between two sizes, we suggest that you give us the exact measurements.
Neck
Measure around the neck as you would for a collar. Allow some room for a comfortable fit.
Girth (Chest)
Measure the chest at its widest point, all the way around, which is typically right behind the front legs. If the dog has a large girth, going up a size is recommended.
Back Length
Measure along the dog’s backbone from the base of the neck to the base of the tail. This is where the collar rests to where the tail meets the back/rear-end.
TIP: Use a fabric or cloth measuring tape when determining your dog’s measurements.
Should you need additional assistance with sizing, please contact me at johanitaheckroodt@gmail.com or call us directly at 083 99 00 123.
Do You Custom Make Orders?
Yes, we do custom make / tailor make products: “Teacups to Danes … we dress them all!”
May I Collect?
On prior arrangement.
How Long Will It Take For My Order To Arrive?
Delivery method and product(s) ordered determine delivery time. In general, orders will be delivered within 7 business days. You will be notified of any exceptions via e-mail.
Receipt of a confirmation of the order will be sent to you once we receive your order. After processing of the order, a final pro-forma invoice will be sent to you, inclusive of shipment fees. Purchases will be dispatched for delivery after proof of payment has been received.