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If you’re not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. All goods will be inspected on return. We’ll issue a refund on receipt, or exchange the item for a different size/colour if preferred. However delivery charges are only refundable if the goods are faulty.
You will be responsible for the return shipping fees if you bought the wrong size and wish to do an exchange. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
When you are sending the item back to us, please make sure clear instructions are included:
- Original Invoice Number
- Your contact number and email address
- Item you wish to exchange to
- Reason for the return/exchange
- Return courier fee, if it is an exchange
If the item you received is faulty, please email johanitaheckroodt@gmail.com quoting your order number, your name and address, details of the product and the defect in question, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
*Please Note:
Please ensure that your pets are clean when trying on clothing to ensure that no marks are left on the item. Where there is evidence that these instructions have not been followed we’ll be unable to accept the return of any item. The item must be returned in its original packaging.